TechGear Electronics: Scaling E-Commerce Fulfillment 3x
How a consumer electronics retailer tripled order volume while reducing shipping costs by 28%
Company Background
TechGear Electronics is a mid-sized online retailer specializing in consumer electronics, gaming accessories, and smart home devices. Founded in 2018, they grew from shipping 500 orders per month to over 15,000 by 2024.
As their business scaled, they faced mounting challenges with their logistics operations, including inconsistent delivery times, rising shipping costs, and manual order processing that couldn't keep up with demand.
The Challenge
Rising Shipping Costs
Using a single carrier meant paying premium rates without negotiating power. Shipping costs were eating 18% of revenue.
Slow Manual Processing
Staff spent 4-5 hours daily on manual label creation, carrier selection, and tracking number updates in their e-commerce platform.
Inconsistent Delivery Times
Only 82% of packages arrived on time, leading to customer complaints and negative reviews that hurt conversion rates.
The Solution
TechGear partnered with Jandojegs to implement a comprehensive supply chain optimization strategy across three phases:
Phase 1: Multi-Carrier Integration
- Connected to 12 carrier partners via Jandojegs API
- Implemented real-time rate shopping for every order
- Automated carrier selection based on cost, speed, and reliability
Phase 2: Fulfillment Automation
- Integrated Jandojegs with Shopify store
- Automated label generation and printing
- Real-time tracking updates pushed to customer emails
Phase 3: Predictive Analytics
- AI-powered delivery time predictions
- Proactive delay notifications to customers
- Demand forecasting for inventory planning
The Results
Saved $420,000 annually through optimized carrier selection and negotiated rates
Reduced manual processing from 4-5 hours to 30 minutes daily
Improved from 82% to 98.5% on-time delivery performance
Scaled from 5,000 to 15,000 monthly orders without adding staff
Customer Testimonial
"Jandojegs transformed our fulfillment operations. We're now shipping 3x more orders with the same team size, and our customers are happier than ever. The ROI was clear within the first month."
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